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For customers with issues checking in

To Dear Guests Staying at DOYANEN HOTELS, we have implemented a contactless check-in system. If you encounter any difficulties, please refer to the following instructions for troubleshooting.

  • Please scan the QR code in front of the hotel gate.

  • Please use the name of the representative registered at the time of booking (only one individual).

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Once all information has been entered you will be able to receive your room number and passcode from the page. 

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***Please press # after passcode (XXXX#)

Important Points​

Please make sure to enter the name of the representative who made the reservation.

☒Common Mistakes☒

●    Searching for the names of all guests at the same time

●    Searching with a name different from the one used at the time of booking

●    If you made a reservation through an external booking website, the name you registered may be written in a different language or may contain typos. We apologize for the inconvenience, but please check your name as per registered on the respective booking websites (e.g. Booking.com, Expedia).

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